HOW TO SAVE THOUSANDS OF DOLLARS IN TWO HOURS

Using Your Web Site To Save Money, Give Your Customers The Answers They Want AND Get You And Your Employees Off The Phone

An Armchair Webmaster™ report by Ty Belknap

Page 7 - Conclusion and Resources

This ebook gives you all the information you need to create a FAQ page that saves you money and makes happier customers in a very few, easy steps.

• Ask questions
• Give answers
• Write it down
• Publish it
• Publicize it
• Review it

Let’s look at these:

Ask questions

Ask yourself, your employees, and your customers what their top questions are; not just about you, but about your category of business. Is there a way to combine some of the most-asked questions?

Give answers

What are the answers to the questions? How can you put each answer in one, two, or at most three sentences (this isn’t always possible, but it is a great thing to strive for!)?
Do the answers make sense, not just to you, but to your customers, your family, and to complete strangers?

WRITE IT DOWN

This is important. Writing can seem like a chore, can’t it? Well, if you start writing, then you feel like you’ve actually invested in the project. Once you feel invested, it’s much more difficult to stop.
Plus, if you write it down, you won’t forget it. I have plenty of interruptions each day, and even if I don’t, I’ll forget something in 5 minutes if I haven’t written it down.

Publish it

Get that crafty, insightful FAQ page onto your Web site, or create a Web site for it! Feel free to contact me if you need help. Intra-Designs publishes Web sites for many different types of companies, and we have very competitive Web hosting solutions also! Just to go www.daffodilvalleytimes.com/webhosting to see some options, or contact me for custom hosting solutions.

Publicize it

Once it’s on the Internet, tell friends, customers, neighbors, complete strangers, and pets about it. Put it on business cards, flyers in shopping bags, and the backs of busses. Make sure customers and potential customers know about it.

Review it

A FAQ page can become outdated. I just realized that mine is, so I’m off to update it as soon as I finish this conclusion. Go over it every six months or so, or have a staff member look it over. A fresh set of eyes never hurts.
It’s only six steps. It takes as little as two hours. A FAQ page can save you thousands of dollars worth of time over the next year, far outweighing the cost of making it.

SO STOP READING THIS ebook AND DO IT!

Resources

Ty Belknap is the CEO of Intra-Designs, Inc., a Web design and Internet Marketing Strategy company with a long list of clients and resources. Find more information at http://www.intra-designs.com, or call us at 1(253)445-5777.

How did you like this E-book? Tell me what you think, I want to know whether you think it’s helpful. Go to: http://www.intra-designs.com/ebooks/ideas.html

Most of the clipart in this ebook is from Hasslefreeclipart.com

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Previous Page | Table of Contents | ebooks Home

Page 1 - Introduction | Page 2 - Saving Time, Man-Hours and Money Using the Internet | Page 3 - Stress Relief 101: Creating the Information That Goes Into A FAQ Page | Page 4 - Taking The Time To Save Time | Page 5 - Giving Your Customers Peace of Mind: Organizing Your Information For Best Results | Page 6 - Put It All Together! | Page 7 - Conclusion